Decision Analysis in Management of Information Systems Incidents

D. TCHOFFA¹, L. DUŢĂ², A. El MHAMEDI¹
¹Equipe MGSI – Université de Paris8 / LISMMA
140, rue de la nouvelle France, 93100 Montreuil, France
d.tchoffa@iut.univ-paris8.fr, a.elmhamedi@iut.univ-paris8.fr
²Automation and Computer Science Department,
Valahia University of Targoviste, Romania
duta@valahia.ro

Abstract: Distributed systems are characterized by heterogeneity and also by multiple applications often interdependent whose programming is done by separate teams with no communications between them. Dysfunctions and problems that occur in these systems have multiple and important consequences. Difficulties encountered during discovering origins and causes of these problems are proportional with user information quality demand. In this paper a method to manage incidents in information systems using decision analysis is proposed.

Keywords: Decision analysis, incidents management, case basis reasoning, influence diagrams.

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CITE THIS PAPER AS:
D. TCHOFFA, L. DUŢĂ, A. El MHAMEDI, Decision Analysis in Management of Information Systems Incidents, Studies in Informatics and Control, ISSN 1220-1766, vol. 22 (2), pp. 123-132, 2013. https://doi.org/10.24846/v22i2y201302