Distributed systems are characterized by heterogeneity and also by multiple applications often interdependent whose programming is done by separate teams with no communications between them. Dysfunctions and problems that occur in these systems have multiple and important consequences. Difficulties encountered during discovering origins and causes of these problems are proportional with user information quality demand. In this paper a method to manage incidents in information systems using decision analysis is proposed.
Decision analysis, incidents management, case basis reasoning, influence diagrams
D. TCHOFFA, L. DUTA, A. El MHAMEDI, "Decision Analysis in Management of Information Systems Incidents", Studies in Informatics and Control, ISSN 1220-1766, vol. 22(2), pp. 123-132, 2013. https://doi.org/10.24846/v22i2y201302
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