The paper describes a solution that automates the inventory demand process for supporting facilities of a fixed service capacity, based on reservation with cost-effective overbooking strategy. This process, part of the back-office service management in the hospitality industry, is implemented in the robotic process automation (RPA) technology and integrated with front-office, customer interaction workflows in an operations management software (OMS) system. The main idea that led to this service model was the end-to-end (E2E) automation of the organisation, which is a new direction to merge AI techniques into one E2E platform with RPA capabilities at its basis: building, managing, and running software robots with process analytics tools to tackle a wider spectrum of business functions and knowledge intensive services with quick report of the business impact. Experimental results are reported for the RPA bot that establishes the overbooking strategy in the back-office.
Service management, Inventory demand, Overbooking, RPA, OMS.
Radu-Florin NEGOIŢĂ, Theodor BORANGIU, "Robotic Process Automation of Inventory Demand with Intelligent Reservation", Studies in Informatics and Control, ISSN 1220-1766, vol. 32(2), pp. 5-14, 2023. https://doi.org/10.24846/v32i2y202301
All articles published by Studies in Informatics and Control (SIC) are published in accordance with the terms and conditions of the Creative Commons Attribution License (CC BY-NC-SA 4.0).