Global Approach of Quality Management Using GRAI Integrated Methodology

Christine Foucault, Brunn Vallespir, Jean Paul Bourrières

Abstract

The quality of the product is without any doubt a condition of competitiveness. But to perpetuate the manufac­turing system, one needs define in a coherent way what the quality of a product implies for the whole manufacturing system and what the actions to be launched are, in order to improve quality without endangering the system. Actually, a whole bunch of tools is proposed to companies to help them deal with their quality problems. They are efficient forspecific problems but do not allow that managers map the whole system. However, this mapping is absolutely necessary to lead the quality system to being a helping tool for the manufactur­ing system in achieving its objectives by respecting the strategic, tactical and operational decisions without disregard­ing the triplet (quality, cost, delay). In this paper we will present the state-of-the-art of various ways and tools dealing with quality. We will also present the concepts developed at the GRAI/LAP in order to model the quality system and to integrate it with operational manufactur­ing

Keywords

Quality management, Integrated modelling, GRAI Integrated Methodology.

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